Terms & conditions

Privacy

In order for us to process your purchases, we will need the following information:

  • Name
  • Address
  • Phone Number


Email

We will  use your personal data in accordance with the Data Protection Act(1998). We will not email you in the future unless you have given us your consent except loyalty discount offers or feedback of our service.

Your Credit/Debit card details will not be required by us: World Pay or Paypal will process the payment on our behalf and will notify us when your payment has been made. Please see their terms and conditions.



Pricing

All product prices and delivery charges are inclusive of VAT. The price you see at checkout will be the price you pay.
 


Products

The manufacturers may change product specifications, or we may not be able to supply the required product. In such cases, we will contact you to arrange for alternatives, and only proceed after confirmation.


Payment

All goods must be paid for prior to dispatch. Payment can be made by Credit/Debit Cards via Realex or Paypal account. We will only charge you for the goods dispatched to you. Any order paid by paypal with pending payment status will be delivered only after payment confirmed by paypal.

Deliveries

Any order placed before 3pm Monday to Friday is sent the same day and will be delivered according to the delivery method chosen. Orders made after 3pm may be sent the same day or else on the following working day. The delivery times are as follows:

  • STANDARD DELIVERY {TRACKED} 2-3 DAYS
  • Express Delivery [TRACKED] - 1 to 2 working days
  • NEXT DAY DELIVERY {TRACKED} before 6pm
  • Saturday Delivery [TRACKED] - your order will usually be delivered between 8am and 5pm.

    A Saturday Delivery order must be placed before 3pm on Friday.

    Please note : Saturday delivery is not available for UK Highlands and Islands.
  • Standard EU Delivery [TRACKED] - 2 to 5 working days.
  • Standard Worldwide Delivery [TRACKED] - 3 to 10 working days.

  • For any other delivery option please contact us via our Contact page, or phone us on 020 8770 0154, Monday to Friday between 9am and 5pm.
  • If you have chosen Next Day or Saturday Delivery option you will be given a tracking number with all the details regarding delivery (a valid email address is required). Please visit the APC Overnight (courier) or ROYAL MAIL to track the progress of your parcel.

    The APC Overnight courier will attempt the delivery twice. Royal Mail will only attempt the delivery once. If no success, your parcel will be held at your local APC Overnight depot or at your local Royal Mail collection office for three days. If you no longer require the parcel and wish us to issue a refund please collect the parcel from your local APC Overnight depot poor Royal Mail collection office and return it to us at your own cost. If you fail to return the parcel yourself, APC Overnight and Royal Mail will eventually return it to us. Their charges will be deducted your eventual refund. Initial postage is never subject to refund..


    Returns

    Your rights to return goods are protected under the EU Distance Selling Directive. Our return policies are as follows:


    • Damage in Transit - If you received any damaged goods you need to inform us as soon as possible, and no later than three working days after receiving our package. You must also keep the packaging to allow for claims against the carrier. After you contact us, we will make a claim against the carrier and arrange for the damaged items to be replaced.

    • Any return must be unused, and include all the original packaging and tags. Please email us before returning goods to notify us of the item and reason for return. We will not be able to refund items if any tags have been removed. Refunds are for the product(s) amount only. Goods must be sent back to us within 7 days of receiving them. We recommend you use a recorded delivery service when sending items back. The postage costs for returning the product(s) remain payable by you.

    • For bulk orders over £100 there is a 25% return policy. That means that only a quarter of the order value will be accepted as a return. If there was a discount applied and the value of the return exceeds the discount value, that will also be deducted from the refund amount. For more information, please contact our customer services.

    • If the order qualifies for free delivery any unwanted or returned goods will be liable to the original delivery charge if after deducting the returned amounts the value of the order falls below the free delivery amount.

    Non-Delivery

    If your goods don't arrive within 7 days of your order, please notify us, as claims need to be made within 10 working days of despatch.

    For further information, or any other query, please see our Contact Us page.


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    Tel: 020 3457 3245

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